FAQ

How long does order processing take?

Orders are usually processed within 1 to 3 business days after payment confirmation.

During holidays, promotions, or high-demand periods, processing times may be slightly longer.

Estimated delivery times:

France and Europe
5 to 12 business days

United States and Canada
7 to 15 business days

International Orders
7 to 20 business days

Delivery times may vary depending on customs processing, carrier operations, weather conditions, or high shipping demand.

Yes. Once your order has been shipped, a tracking confirmation email will be sent to you.

If you do not receive tracking information within a few business days, please contact our support team.

You can track your order using the tracking link included in your shipping confirmation email.

You may also contact us directly for assistance with tracking updates.

We accept secure online payments through trusted payment providers including major debit and credit cards.

Available payment methods may vary depending on your location.

Orders may be cancelled within 12 hours of purchase.

Once an order has been processed or shipped, cancellations may no longer be possible.

If your item arrives damaged or defective, please contact us within 7 days of delivery.

Our support team may request photos of the item and packaging to help resolve the issue quickly.

Yes. Eligible refund and return requests are handled according to our Refund and Return Policy.

Please review our policy page for full details.

MagnaGear Gadgets is based in Thuir, France.

Business Address:
12 Rue Joseph Sébastien Pons
66300 Thuir, France

You can contact our support team using the information below:

Email: info@magnagear.store
Phone: +33 6 35 28 93 48

Support Hours:
Monday to Friday
9:00 AM to 6:00 PM CET